Customer Service

At Veloura & Co, we are committed to providing you with a smooth and enjoyable experience.
Our customer service team is here to assist you with any enquiries or concerns.

How Can We Help?

For support related to:
• Orders & order status
• Delivery enquiries
• Returns & exchanges
• Product questions
• Payment or website issues

Please contact our customer care team directly.

Contact Information

📧 Email: info@velouraandco.com.au

⏰ Customer Service Hours
Monday – Friday | 9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 24 hours (excluding weekends and public holidays).

Important Notes
• Please include your order number in all enquiries to help us assist you faster.
• For order-related issues, contact us within 48 hours of receiving your order.

Thank you for choosing Veloura & Co 🤍
Your trust means everything to us.