Terms & Conditions
Terms and Conditions
By accessing and using the Veloura & Co website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website.
1. General Information
Veloura & Co is an online jewellery store offering gold-filled, rhodium-plated, silver, and gemstone pieces. All products and prices listed on this site are subject to availability and may change without notice.
2. Use of Our Website
You agree not to misuse our website in any way. This includes interfering with website security, attempting unauthorised access, or engaging in any activity intended to harm, disrupt, or overload the site.
3. Product Descriptions
We make every effort to provide accurate product descriptions, images, and details. However, slight variations in colour or finish may occur due to lighting, screen settings, or natural differences in materials.
4. Pricing
All prices are listed in Australian Dollars (AUD). Veloura & Co reserves the right to change prices at any time. Once an order is placed, the price is considered final unless there is a clear pricing error.
5. Orders and Payments
Orders are confirmed only after successful payment processing. We accept major credit cards and secure online payment methods.
If any issue arises with stock availability or payment verification, we will notify you directly.
6. Shipping
Shipping times vary depending on your location. Estimated delivery times are provided at checkout. Veloura & Co is not responsible for delays caused by postal or courier services.
7. Returns and Exchanges
Due to hygiene reasons, we accept returns only for the following:
• items damaged upon arrival
• incorrect items received
• manufacturing defects
Custom-engraved or personalised items cannot be returned unless they are faulty.
Customers must contact us within the specified return window to arrange a claim.
8. Intellectual Property
All images, designs, content, and branding on the Veloura & Co website are the property of Veloura & Co. They may not be copied, reproduced, or used without prior written permission.
9. Liability
Veloura & Co is not liable for any indirect, incidental, or consequential damages that occur from using our website or products.
Nothing in these Terms removes or limits your rights under Australian Consumer Law.
10. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of the website signifies that you accept any updated terms.