Privacy Policy
Privacy Policy
Veloura & Co is committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, and safeguard your data. Please read it carefully.
1. Information We Collect
We may collect the following information when you use our site:
• name
• email address
• phone number
• shipping and billing address
• payment information
• browsing behaviour on our site
• order history
• customer service interactions
2. How We Use Your Information
Your information is used to:
• process and deliver orders
• verify payment and prevent fraud
• update you about your order
• improve our website and product range
• respond to your enquiries
• send promotions or updates if you choose to subscribe
We do not sell or rent your personal information.
3. Cookies
Our website uses cookies to improve your browsing experience, remember preferences, and track website performance. You may choose to disable cookies through your browser settings, but some features may not work properly.
4. Payment Security
All payments are processed through secure payment gateways using encryption to protect your data. Veloura & Co does not store your complete credit card details.
5. Sharing Your Information
We only share your information with trusted third parties when necessary, such as:
• Delivery Partners
• Payment Processors
• Website Hosting Services
These partners are required to protect your data and use it only for the intended purpose.
6. Your Rights
You may request:
• access to your personal information
• corrections to inaccurate information
• deletion of your information (unless required for legal reasons)
• to unsubscribe from marketing at any time
7. Data Storage
We store your information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.
8. Changes to Privacy Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions about our Privacy Policy or how your data is handled, please contact us through our website or customer service email.